Privacy Policy

Introduction

VietInvestMind ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine services, visit our website at vietinvestmind.com, or use our mobile application.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on our website.

Information We Collect

We may collect information about you in various ways. The information we collect may include:

Personal Information

When you register for our services, we collect personally identifiable information, such as:

• Name, date of birth, and gender
• Contact information including email address, phone number, and physical address
• National identification number or passport details
• Health insurance information
• Payment information (credit card details, bank account information)
• Profile pictures (if provided)

Health Information

As a telemedicine provider, we collect health information including:

• Medical history and current health conditions
• Symptoms and concerns related to your health
• Medications and allergies
• Results from laboratory and diagnostic tests
• Treatment plans and prescriptions
• Communications with healthcare providers
• Images or videos shared for diagnostic purposes

Technical Information

When you use our website or mobile application, we automatically collect:

• Device information (type of device, operating system, browser type)
• IP address and location information
• Usage data (pages visited, time spent on pages, links clicked)
• Login information and access times
• Cookies and similar tracking technologies

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our telemedicine services
• Process and complete transactions
• Facilitate communication between you and healthcare providers
• Send administrative information, such as appointment confirmations and reminders
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and support messages
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues, fraud, and other illegal activities
• Develop new products and services
• Personalize your experience by delivering content and product offerings relevant to your interests

Legitimate Interests

We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as:

• Improving and customizing our services
• Understanding how our services are being used
• Developing new products and features
• Marketing and promoting our services
• Protecting our assets and interests
• Preventing fraud and ensuring network security

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Healthcare Providers

We share your health information with healthcare providers involved in your care through our platform. This includes doctors, nurses, and other medical professionals who need access to your information to provide medical services.

Consent or Legal Requirements

We may disclose your information if we are required to do so by law or if you violate our Terms of Service. We may also share your information when we have your consent to do so.

Business Partners and Third-Party Service Providers

We may share your information with our business partners and third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset. In such cases, we will provide notice before your information is transferred and becomes subject to a different privacy policy.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis or for marketing purposes, but this information will be anonymized and aggregated to protect your identity.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Physical security measures for our facilities
• Regular staff training on data protection and security

However, despite our efforts, no electronic transmission or storage of information can be entirely secure. We cannot guarantee that the security measures we have in place will never be defeated or fail, or that your information will never be disclosed, altered, or destroyed by an unauthorized person.

Data Retention

We will retain your personal information for as long as needed to provide you with our services, as required for legal or regulatory obligations, or for legitimate business purposes. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations under applicable laws (including medical records retention requirements)
• Statute of limitations under applicable law
• Our legitimate business interests

Cookies and Other Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize our website and improve your experience. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features of our website may not function properly.

We use the following types of cookies:

• Essential cookies: Required for the operation of our website, including logging in and accessing secure areas.
• Analytics cookies: Allow us to analyze website traffic and usage patterns.
• Functionality cookies: Enable enhanced functionality and personalization.
• Advertising cookies: Used to deliver relevant advertisements and track marketing campaign performance.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request that we correct inaccurate or incomplete information about you.
• Right to erasure: In certain circumstances, you may request that we delete your personal information.
• Right to restrict processing: You may request that we restrict the processing of your personal information in certain circumstances.
• Right to data portability: You may receive a copy of your personal information in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Vietnam and choose to provide information to us, please note that we transfer the information to Vietnam and process it there. Your submission of such information represents your agreement to that transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

VietInvestMind

3, Thôn Thôi, Phường Yên, Quận 02
Ninh Bình, Vietnam

Phone: +59970261960

Email: privacy@vietinvestmind.com